Delete your Kistcare account and data

1. How to ask

Write to [email protected] or +91 84296 04825 from, or mentioning, the mobile number you registered with in the Kistcare app. Say "Delete my Kistcare account". We confirm that the request comes from the registered number before we delete anything.

Please release any phones that are still under the Kistcare lock app first (use Release in the app), otherwise those customers' phones would stay set up with no shop to manage them.

2. What is deleted

Your shop profile details, your customers and their EMI schedules, the payments you logged, the phones and their lock history, your notifications and your login sessions. Deletion is completed within 30 days of a confirmed request.

3. What we keep, and why

Records of the plan payments you made to us (amount, date, receipt) are kept for the period tax and accounting law requires. They no longer carry your customers' data. Security logs may be kept for a limited time to prevent misuse.

4. What happens to your customers' data

You entered your customers' details, so they are part of your account and are deleted with it. A customer who wants their own data removed should ask the shop they bought the phone from; the shop can then contact us.

5. This cannot be undone

After deletion we cannot bring back your customers, schedules or payment history. If you only want to stop using Kistcare, you do not need to delete anything: a plan simply ends after the month you paid for.